FAQ

Sure2rent is the online platform for renting E-Bikes, E-Choppers, FAT Runners, E-Runners, Retro Bikes, Cargo Bikes, Mini Cars and other activities. We work with reliable rental partners throughout the Netherlands, with a focus on nature reserves, Zeeland, the Veluwe and tourist hotspots.

At Sure2rent, you can easily find and book your leisure activity, group outing and/or company outing.

We offer rental deals for e-vehicles and other activities. Often also special packages such as day tours, combination deals with other activities, or offers in the low season.

Search and click on a location, click on book, choose an activity, choose your date, select a rental duration and number of units, then reserve online and receive your confirmation immediately.

No, you can book directly without an account.

During the reservation process at the chosen location, you choose the activity and start date. The booking system then immediately indicates the available rental times and prices.

This varies by rental partner. Online reservations are recommended to ensure availability.

Yes, you can request a quote for larger groups and events via us application form.

Yes, during the booking process, you will be able to pay for the reservation online. Once payment has been made, you will receive a booking confirmation at the email address you provided.

You can pay securely online via iDeal, Paypal, credit card, Bancontact, MultiBanco, EPS Uberweisung and other popular payment methods.

Cancelling or changing booked activities is at the discretion of the rental location.

Usually not, unless the rental partner offers it. To do this, it is best to contact the rental location. Please note that additional transport costs may apply.

Yes, many partners offer great routes and extras such as packages or combination deals with other activities.

You can subscribe to the Sure2rent newsletter via this link. You can always unsubscribe via the link at the bottom of each newsletter.

Yes, all prices on our website include VAT by default, unless otherwise stated.

First, check your spam or junk mail folder. Is the mail not in there? Then contact our customer serviceso that we can resend your confirmation.

Something unexpected may happen during your activity, such as damage or theft. Report a breakdown immediately as soon as you find it at your rental location. Always return the vehicle to the rental point unless other arrangements have been made in writing with the rental location.

We only answer questions about reservations by email.

Do you have a complaint about our service? Send us a email or fill it contact form into our website. We will contact you as soon as possible and look for a suitable solution together.

You can contact us via partner form, by email or by phone at: +31 (0) 85-0509437. We will then schedule an introductory meeting to discuss your location, offer and wishes.

We support the rental of e-bikes, E-Choppers, FAT Runners, E-Runners, Retro Bikes, Mini Cars and other e-vehicles. In addition to offering one of these vehicles, you can also offer other activities via Sure2rent.

No, you can also partner with SURE Mobility to deliver and manage vehicles on a consignment basis. If interested, please contact us contact form.

Are you a rental partner or do you want to become one? Get in touch through us contact form or email us via info@sure2rent.com. We ensure that your offer and any deals are quickly visible on the platform.

Customers reserve via Sure2Rent.com and pay directly online. The payment is processed securely via payment provider PAY and paid to you periodically.

We work on a commission basis. Partners pay a percentage on each successful booking made via Sure2rent. There is no additional booking fee for consumers.

After approval of your request, you will receive an onboarding form. Once we have received your details, you will receive an introduction to the rental platform and can generally be live within a few days.

We only answer questions about reservations by email. For other questions, we can be reached during office hours, Monday to Friday: 09:00 — 17:00, by email, or phone: +31 (0) 85-0509437.